settlement services / 移民安顿服务 / خدمات الإسکان و الاستقرار / servicios de asentamiento
We understand that settling in a new place and making it home for you and your family is a challenging and long process. No matter where you are from or how long it has been since you arrived in Canada, we welcome all newcomers to access support services and community involvement opportunities here at Frog Hollow. Our programs are designed to help you successfully navigate the stages towards citizenship and further on, for your longterm wellbeing and participation in society.Settlement Services
We are taking a phased approach to resume our programs safely and responsibly in response to COVID-19. Limited online and in-person programs are now open for registration. More to come. Stay tuned!
What’s New
One-on-one services
Who| Permanent residents and new immigrants
Time| Monday to Friday from 9:30am to 4:30pm
Location|
2131 Renfrew Street (at 5th avenue)
Contact|
Cantonese & Mandarin:
Diane Chan at dianec@froghollow.bc.ca
Liliane Li at liliane@froghollow.bc.ca
Arabic:
Maysa Zahran at maysa@froghollow.bc.ca
Spanish:
Maria Helena at marias@froghollow.bc.ca
One-on-one service includes one-to-one settlement plan, information & orientation, permanent resident card renewal, citizenship applications, career planning, BC housing applications, rental assistance, benefits applications (CERB, CEWS, CESB, EI, BC Emergency Benefits, BC Temporary Rental Supplement, BC Hydro COVID-19 Relieve, income assistance, tax credits, OAS, child care subsidy, CCB, school enrollments, etc.), medical applications (MSP, PharmaCare), free English lesson referral, and so much more!
One-on-one service is available in English, Cantonese, Mandarin, Arabic, and Spanish.
Due to office closure during the COVID-19 pandemic, the one-to-one service is only available through online/distance such as phone, email, WeChat and WhatsApp.
Community Connections:
Who| Newcomer, immigrant and permanent residence women
Date| COMING SOON
Time| 2:00pm-4:00pm, Tuesdays, 9:30am-12:00pm
Location| Via Zoom or Frog Hollow Neighbourhood House 2131 Renfrew Street (at 5th avenue)
Contact| Eva at eva@froghollow.bc.ca
A free 10-week Virtual Program on ZOOM
Arabic English Conversation
Who| Permanent residents and new immigrants
Date| July 27, Aug 10, 17, 24 & 31
Time| 11:00am – 1230pm
Location| Via Zoom
Contact| Maysa Zahran at maysa@froghollow.bc.ca or
604-941-8064
Practice English, enjoy learning new Arabic cooking recipes.
Free childcare for ages: 0-5 years old
One-to-one service in Arabic can be scheduled with Maysa after the program or by appointment
Spanish speaking support program
Who| Permanent residents and new immigrants
Date| Monday to Friday
Time| By appointment
Location| Frog Hollow Neighbourhood House
2131 Renfrew Street (at 5th avenue)
Contact| Maria Helena at marias@froghollow.bc.ca
One-on-one service in Spanish. Services include one-to-one settlement plan, information & orientation, permanent resident card renewal, citizenship applications, career planning, BC housing applications, rental assistance, benefits application, medical applications, free English lesson referral, and so much more!
BC Settlement and Integration Services
Who| Temporary Foreign Workers (TFW), Naturalized Canadian Citizens who are seeking employment, Provincial Nominees (awaiting PR), Post-Secondary International Students, Refugee Claimant
Date| Monday to Friday
Time| By appointment
Location| Frog Hollow Neighbourhood House
2131 Renfrew Street (at 5th avenue)
Contact| Eva at eva@froghollow.bc.ca
Liliane at liliane@froghollow.bc.ca
BC Settlement and Integration Services
The BCSIS program is to support the social and economic integration of newcomers to the province. The program supports newcomers who are not eligible for federal settlement services, specifically, Temporary Residents working in B.C., Provincial Nominees who are awaiting for permanent residency, Post-secondary International Students, Refugee Claimants and Naturalized Citizens.
Services include:
- Information, orientation, and referral that supports the settlement, employment and integration needs of clients
- Assistance to navigate immigration and work permit applications
- Community connection: referrals to resources, programs, and events
- Employment counselling: connection to job opportunities such as job fairs, supported access to WorkBC and other employment training and bridging programs
- Referrals to educational institutions and labour market workshops and other training opportunities
- Different workshops and information sessions are delivered to the clients, such as, Pathway to leadership for women and Financial literacy
- Informal English conversation practice
Youth Settlement program
Who| Permanent residents/new immigrant youth ages 10-18
Date| Weekdays vary, Saturdays
Time| Weekdays at lunch/after school, Saturdays afternoon
Location| Frog Hollow Neighbourhood House
2131 Renfrew Street (at 5th avenue)
Contact| Rafif at rafif@froghollow.bc.ca
The Youth Settlement program offers newcomer youth who are new to Canada a safe place to learn about Canadian culture, their community, and practice their English. The Youth Settlement program runs from Frog Hollow Neighbourhood House, Windermere Secondary School, Vancouver Technical Secondary School and Drive Youth Employment Services on various days. Virtual Newcomer Youth Skills Development Program available in Thursday afternoon, please contact Rafif at rafif@froghollow.bc.ca for dates and time.
Due to office closure during the COVID-19 pandemic, the one-to-one youth settlement service is only available through online/distance such as phone, email, Instagram, and WhatsApp.
Arabic speaking youth workers available online/distance.
Staff Contacts
中文服務請找 Settlement Program Coordinators
Diane at 604.506.2131 / dianec@froghollow.bc.ca
Liliane at 778.708.2131 / liliane@froghollow.bc.ca
For English, Community Connections Coordinator
Eva at 604.251.1225 / eva@froghollow.bc.ca
Youth Settlement Coordinator
Rafif at 604.251.1225 / rafif@froghollow.bc.ca