One-on-one service includes one-to-one settlement plan, information & orientation, permanent resident card renewal, citizenship applications, career planning, BC housing applications, rental assistance, benefits applications (CERB, CEWS, CESB, EI, BC Emergency Benefits, BC Temporary Rental Supplement, BC Hydro COVID-19 Relieve, income assistance, tax credits, OAS, child care subsidy, CCB, school enrollments, etc.), medical applications (MSP, PharmaCare), free English lesson referral, and so much more!

One-on-one service is available in English, Cantonese, Mandarin, Arabic, and Spanish.

Due to office closure during the COVID-19 pandemic, the one-to-one service is only available through online/distance such as phone, email, WeChat and WhatsApp.

 A free 10-week Virtual Program on ZOOM

Practice English, enjoy learning new Arabic cooking recipes.

Free childcare for ages: 0-5 years old

One-to-one service in Arabic can be scheduled with Maysa after the program or by appointment

One-on-one service in Spanish. Services include one-to-one settlement plan, information & orientation, permanent resident card renewal, citizenship applications, career planning, BC housing applications, rental assistance, benefits application, medical applications, free English lesson referral, and so much more!

BC Settlement and Integration Services

The BCSIS program is to support the social and economic integration of newcomers to the province. The program supports newcomers who are not eligible for federal settlement services, specifically, Temporary Residents working in B.C., Provincial Nominees who are awaiting for permanent residency, Post-secondary International Students, Refugee Claimants and Naturalized Citizens.

Services include: 

• Information, orientation, and referral that supports the settlement, employment and integration needs of clients
• Assistance to navigate immigration and work permit applications
• Community connection: referrals to resources, programs, and events
• Employment counselling: connection to job opportunities such as job fairs, supported access to WorkBC and other employment training and bridging programs
• Referrals to educational institutions and labour market workshops and other training opportunities
• Different workshops and information sessions are delivered to the clients, such as, Pathway to leadership for women and Financial literacy
• Informal English conversation practice

The Youth Settlement program offers newcomer youth who are new to Canada a safe place to learn about Canadian culture, their community, and practice their English. The Youth Settlement program runs from Frog Hollow Neighbourhood House, Windermere Secondary School, Vancouver Technical Secondary School and Drive Youth Employment Services on various days.  Virtual Newcomer Youth Skills Development Program available in Thursday afternoon, please contact Rafif at rafif@froghollow.bc.ca for dates and time.

Due to office closure during the COVID-19 pandemic, the one-to-one youth settlement service is only available through online/distance such as phone, email, Instagram, and WhatsApp.

Arabic speaking youth workers available online/distance.