settlement services / 移民安顿服务 / خدمات الإسکان و الاستقرار / servicios de asentamiento

We understand that settling in a new place and making it home for you and your family is a challenging and long process. No matter where you are from or how long it has been since you arrived in Canada, we welcome all newcomers to access support services and community involvement opportunities here at Frog Hollow. Our programs are designed to help you successfully navigate the stages towards citizenship and further on, for your longterm wellbeing and participation in society.

One-on-One Services

Services include one-to-one settlement plan, information & orientation, assisting to permanent resident card renewal, citizenship applications, career planning, BC housing applications, rental assistance, benefits applications (EI, income assistance, tax credits, OAS/GIS, child care subsidy, child benefits, school enrollments, etc.), medical applications (MSP, PharmaCare), free English lesson referral, emergency food bags, and so much more!

Available in English, Cantonese, Mandarin, Arabic, Spanish, Dari, and Farsi.

We can assist you both online/in-person, via various platforms, e.g. email, text message, phone, WhatsApp, WeChat, Line, and Zoom.

In person by appointment only. View staff contacts here.


English Conversation Club

August 8, 15, 22 & 29, Sept 12 &19, 2022

For permanent residents and new immigrants, Refugee Claimant and Naturalized Canadian Citizens. The program is run in cycles all year round with different topics. Sign up with Maysa at


Previous workshops by English Conversation Club


Spanish-speaking Support Program

For Spanish-speaking permanent residents and new immigrants


Settlement and Employment Service in Dari & Farsi

2022 Spring Life Skills Workshop Series Registration is open!

We are offering Dari-speaking (for refugees from Afghanistan) & Farsi-speaking (for naturalized citizens in Canada) settlement and employment services at Frog Hollow.

Workshops for Newcomers

Registration is open for the 2022 summer workshop series.

The program is run in cycles throughout the year, providing educational, experiential and cultural workshops for newcomers & permanent residents to navigate Canadian society.


Pathways to Leadership

Back on Oct 26th, 2021

A 16-week empowering program for newcomer women with permanent residence status & newly naturalized immigrant women. 

For more details, please connect with Eva to find out more at

What's in Pathways to Leadership Program?

Information & Orientation Workshop for Newcomers

May 7 – June 11, 2022

This 6-session workshop will be in person and in Mandarin and Cantonese. 新移民系列讲座(费用全免)现在接受报名。详情请查看海报。欢迎参加。Contact Wyman at  to know more.


WOW-Employment Readiness Program for Newcomers Women

New dates for September-November 2022 cycle!

WOW-Working Opportunities for Women is a 10-week Employment Readiness Program for newcomer women who are interested in pursuing a career in the child-care field.

One-on-One Employment Support Services

We offer one-on-one employment support services for all newcomers who are Permanent Residents, Convention Refugees or Prectoected Persons. Contact Erika at 604-773-4769 or 

Community Connections

Starting April 2022!

Community Connections Program provides a series of informative workshops empowering newcomers to navigate in the community. Sign up with Eva at

Clinton Park Fieldhouse-P'ipam Lelum

Youth Settlement Programs

For newcomer youth age 10-30 years old

Other workshops & events

2021 Frog Hollow Holiday Hamper Support

Dear Community Member, We are seeking community support for our 2021 Frog Hollow Holiday Hamper Program. For over a decade, we have provided support and much-needed cheer to at least 40 families in our community each holiday season. Since 2009, we have seen increasing...

Frogs in the Park Fundraiser

We raised $3,288.5 for Family, Seniors, Food Security, Settlement & Waacus Salee Indigenous Programs at Frog Hollow Neighbourhood House! We didn't reach our goal, but we wouldn't have been able to raise any money at all without your collective support:)  It's a...

Holiday Celebration Crafts Kits Keep Frog Hollow Families Connected

Traditionally, we would be celebrating special occasions by sharing different arts and crafts in the drop-in program. In the midst of a pandemic, we still would like to spread our love and keep on the connection by providing special edition arts and craft packages to...

Frog Hollow Family Drop-in Program Adapt to Covid-19

Frog Hollow Family Drop-in Program hopes to keep our families connected at the time of social distancing. In response to the Provincial Health Officer (PHO) order and direction, the program is transformed to continue supporting our parents and their little ones. A...

2020 Frog Hollow Holiday Hamper Support

We want to say a big Thank you to all the wonderful contributors for your heartfelt generous donations. Your support went a long way towards building better families during the holiday season, especially during the stressful challenging time as it was with Covid. The...

Generating Resources to Support Newcomer Families Affected by Covid-19

←  Back to Food Security ProgramMs. Zhang and her husband are in their late 50s. Ms. Zhang’s challenge to adjust to her new home became exacerbated as the result of the COVID19 pandemic. Arriving in Vancouver in early January 2020, Ms. Zhang and her husband does not...


English & Chinese-speaking 中文服務請找

Liliane Li

Settlement Coordinator or 778.708.2131


Diane Chan

Family and Settlement Coordinator or 604.506.2131


Wyman Chong

Family and Settlement Worker or 236.818.2581


For English and other languages

Eva Aboud

Community Connections Coordinator 


Maria Helena Morales (Spanish)

Family/Settlement Worker 


Erika Infante (Spanish)

Employment Specialist or 604.773.4769


Maysa Zahran (Arabic)

Arabic Programmer or 604.941.8064


Parvin Fatemi (Dari, Farsi, Azeri and Turkish)

Dari-speaking Settlement and Employment Worker or 236.833.4193 

Wanda Chow

Newcomer Language Facilitator or 236.818.2581  

For Youth Settlement Services

Rafif Habob

Preteen and Youth Settlement Coordinator or 604.251.1225 

Phuong Mai

‘YES CHEF!’ Coordinator, Drive Youth Employment Services or 604.561.9118

Funded by/ Financé par:

Translate »